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By purchase any products, you confirm that you are bound by these Terms.
Validity of contract of sale, product and price information
The conditions of sale apply to purchases of goods from the online store. The prices of the products sold in the online store are indicated next to the products in EUR. A fee for shipping is added to the price. The shipping cost depends on the location of the purchaser and the shipping method. The shipping cost is displayed when the purchaser places the order. Product information is provided immediately adjacent to the product in the online store.
Placing an order
To order goods from the online store, add the desired products to your shopping cart. To finalise the order, fill in the required information fields and select a suitable delivery method. After this, you will be shown the total price for the order, which can be paid using any of the following payment methods.
Estonian bank links: Swedbank, SEB, Luminor, LHV, Coop Bank, Visa/Mastercard card payments
Finnish bank links: Aktia, Ålandsbanken, Danske, Handelsbanken, Nordea, Oma Säästopankki, Pohjola, POP Pankki, S-Pankki, Säästopankki
Latvian bank links: Swedbank, SEB, Citadele and Luminor
Lithuanian bank links: Swedbank, SEB, and Luminor
When paying by bank link, be sure to click on ‘Back to merchant’ after making the payment. Payments are mediated by Maksekeskus AS.
All payments are made outside of the online store, in a secure environment: either in the secure environment of the respective bank when paying via bank link, or in the secure environment of Maksekeskus AS when paying by credit card. Customers’ bank and credit card details are not accessible to the seller. The contract of sale shall enter into force from the receipt of the amount payable on the bank account of the online store. The owner of the online store is the controller of personal data and transmits personal data which are necessary for making payments to the processor Maksekeskus AS. If the ordered goods cannot be delivered due to being out of stock or for any other reason, the buyer shall be notified at the earliest opportunity and the received payment (including delivery costs) shall be returned to the buyer as soon as possible, but no later than within 14 (fourteen) days from sending the notice.
Shipment
Goods are shipped to the following countries:
Estonia, Latvia, Lithuania: 3-7 business days, Omniva and DPD, enjoy free shipping
Estonia, Finland: 3-7 business days, Itella Smartpost, enjoy free shipping
EU: 5-10 business day, DHL 15eur
Rest of the world: up to 14 business day, DHL 29 eur
The purchaser bears the shipping cost and the respective price information is displayed next to the shipping method.
We have the right to ship goods in up to 45 calendar days in exceptional cases.
Right of withdrawal
After receiving the order, the purchaser has the right to withdraw from the contract entered into with the e-store within 14 days. (Depending on the product, the purchaser may not necessarily have the right of withdrawal; in such a case the corresponding products and services must be listed and they must comply with the conditions provided for in subsection 53(4) in the Law of Obligations Act.) The right of withdrawal does not apply if the purchaser is a legal person. To exercise the 14-day right of withdrawal, you must not use the ordered goods in any way other than is necessary to ensure the nature, characteristics and functioning of the goods in the same way you would be allowed to test the goods in an actual store. If the goods have been used for any purpose other than is necessary to ensure the nature, characteristics and functioning of the goods, or if there are any signs of use or wear and tear, the online store has the right to lower the amount returned in accordance with the decrease in the value of the goods. To return the goods, you must submit a declaration of withdrawal (the form for which can be found here: declaration of withdrawal) to the e-mail address info@xeniajoost.com within 14 days of receiving the goods. The purchaser shall bear the cost of returning the goods, except in cases where the reason for the return lies in the fact that a refundable product does not comply with the order (e.g. a wrong or defective product). The purchaser must return the goods within 14 days of the submission of the declaration of withdrawal or submit evidence that they handed over the goods to the carrier within the aforementioned period. Upon receiving the returned goods, the online store shall return to the purchaser, immediately but no later than after 14 days, all of the payments received from the purchaser based on the contract. The online store has the right to refuse to make the refund until the goods being returned are received or until the buyer has provided proof of returning the products, whichever occurs first. The store is not compensate the shipping cost. The online store has the right to withdraw from the sale and demand that the goods be returned by the purchaser if the marked price of the goods in the online store is significantly lower than the market price of the goods due to an error.
We sell vintage fashion items and art. Because of the nature of the items, we cannot offer any warranties as to quantity, availability, quality, or suitability for the intended purpose. Vintage items and art items are not returnable.
Defective goods
The online store is responsible for the non-compliance of goods sold to a purchaser with the terms and conditions of the contract or for deficiencies which already existed at the time of delivery and which occur within two years of delivering the goods to the purchaser. Within the first six months of delivery it is assumed that the defect was present at the time of delivery. The online store is not liable for any defects arising after delivering the goods to the purchaser. If goods bought from the online store have defects for which the online store is responsible, the online store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the online store shall return to the purchaser all of the payments involved in the contract of sale. The online store will respond to the consumer´s complaint in written form or in a form that enables written reproduction within 15 days.
Direct marketing and processing of personal data
The online store only uses the personal data entered by the purchaser (including name, phone number, address, e-mail and bank details) for processing the order and sending goods to the purchaser. The online store forwards personal data to the transport service provider in order to deliver the goods and transmits personal data which are necessary for making payments to the processor Maksekeskus AS. The online store sends newsletters and offers to the purchaser's e-mail address only if the purchaser has expressed their wish to receive them by entering their e-mail address on the website and indicating their desire to receive direct mail. The purchaser is able to opt out of offers and newsletters sent to their e-mail address at any time by letting us know via e-mail or by following the instructions in an e-mail containing an offer.
Settlement of disputes
All complaints made by a purchaser about the online store must be e-mailed to info@xeniajoost.com. If the purchaser and the online store are not able to settle the dispute by agreement, the purchaser may contact the Consumer Dispute Committee. You can review the procedural rules and submit a complaint here. The Consumer Dispute Committee is competent to resolve disputes arising from a contract between a purchaser and the online store. Resolution of disputes by the Consumer Dispute Committee is free of charge for the purchaser. A purchaser may also turn to the dispute resolution bodies of the European Union.