Shipping policy

SHIPPING POLICY

We ship from Estonia to selected destinations worldwide.

SHIPPING COSTS

Shipping costs are calculated according to destination and are shown at checkout before payment.

Current standard shipping rates are:

Estonia — from €4.59
Europe — €17
International — €35

Available shipping options and rates may vary depending on destination.

DELIVERY

Orders are dispatched from Estonia and sent with tracked delivery.

Estimated delivery times are shown at checkout where available. Delivery times are estimates and may vary depending on destination, carrier, customs procedures and other circumstances outside our control.

Once your order has been dispatched, you will receive shipping confirmation and tracking information by email.

CUSTOMS, DUTIES AND TAXES

Orders shipped outside the European Union may be subject to import duties, taxes and customs fees imposed by the destination country.

These charges are not included in the product or shipping price unless explicitly stated at checkout and, where applicable, are the responsibility of the customer.

DELIVERY ISSUES

Please make sure that your shipping address is complete and correct when placing your order.

If your parcel appears to be lost, damaged in transit or otherwise has a delivery issue, please contact us at xeniajoost@gmail.com and we will help resolve the situation.

CONTACT

For any questions, you can find our contact details on the Contact Information page.